Frequently Asked Questions (FAQ)

Welcome to Zeanda — your trusted shop for adorable, high-quality baby essentials! Below you’ll find answers to our most commonly asked questions.

 

 

 

1. What does Zeanda sell?

 


We specialize in baby products — from clothing and accessories to everyday essentials designed with comfort, safety, and style in mind.

 

 

 

2. Do you offer free shipping?

 


Yes! We offer FREE shipping within the UK on all orders — no minimum purchase required.

 

 

 

3. How long will it take to receive my order?

 

 

  • Handling time: 2–4 business days (to prepare and pack your order).

  • Shipping time: 5–10 business days (depending on your location).

    All orders come with a tracking number, so you can monitor your package every step of the way.

 

 

 

 

4. Do you accept returns?

 


Absolutely! We offer free returns on all orders. If for any reason you’re not satisfied, you can return your item hassle-free.

 

 

 

5. Can I get a refund?

 


Yes, we accept refunds as long as the item is returned in its original condition within our return period. Once your return is received and inspected, your refund will be processed promptly.

 

 

 

6. What payment methods do you accept?

 


We accept all Shopify-supported payment methods, including major credit/debit cards, PayPal, Apple Pay, Google Pay, and more.

 

 

 

7. How can I contact Zeanda?

 


Our friendly support team is here to help!

If you have any questions or concerns, please click here to contact us.

 

 

 

8. Is my payment information secure?

 


Yes — your privacy and security are our top priority. All transactions are processed securely through Shopify’s trusted payment system.